Was your New Year’s resolution to use a Pearson MyLab in 2012? Whether you are a new or returning user, the Pearson Customer Experience team is here to help you get up and running quickly!
This fall, students and instructors took advantage of our new course homepage to access ALL MyLab and Mastering courses from one place and one Log In. We also launched MyLab New Design for all of our 2012 titles offering a new user interface, new communication and collaboration tools, enhanced eText with iPad app, and more course customization options.
For your start to the New Year, we wanted to outline the convenient and easy to use resources available to you 24/7.
Getting Started:
We offer great resources available to help as you get started with your MyLab including tutorial videos, interactive user guide, and WebEx training sessions.
• Tutorial Videos- located on the My Business School Community site via CommunityTV. These videos provide a visual demonstration of many tasks and functions within your MyLab. Click here to view the full CommunityTV library. Below is a selection of videos that pertain to questions you may have about getting started and course set up:
• How-To Login to Your MyLab
• How-To Create A Course in New Design
• How-To Copy a Course- click here for New Design or click here for Standard MyLab
• How-To Add a Teaching Assistant/Section Instructor- click here for New Design or click here for Standard MyLab
• How-To Copy Content from One Course to Another (Content Sharing)
• How-To Add Content from Content Library and Organize My Course
• Interactive User Guides- located on the MyLab Homepages under the Tours and Training tab. Our searchable user guides offer step-by-step instructions and links to our tutorial videos, so you can read how to do something and then watch it being done- just click the Show Me button!
• WebEx Training Sessions- schedule located on the MyLab Homepages under the Tours and Training tab. Virtual training sessions are intimate and led by experienced users who can offer you advice and best practices. Click here to view our current schedule (Click Show all meetings to see all upcoming sessions).
First Day of Class:
We provide step-by-step registration and enrollment instructions for students via PowerPoint and PDF located on the MyLab Homepages under the Support tab.
• MyMarketingLab First Day of Class Material
• MyManagementLab First Day of Class Material
• MyIBLab First Day of Class Material
• MyBizLab First Day of Class Material
• MyBCommLab First Day of Class Material
We also offer video tutorials for MyLab students:
• New Design Student Registration
• New Design Course Navigation
• Standard MyLab Student Registration (Not New Design)
Additional Support and Network:
• My Business School Community– Utilize this site to connect with us and other business instructors for support and networking, start and/or join conversations, view relevant articles, and get product updates!
• Faculty Advisory Network-A special area of the community exclusive to instructors teaching with a MyLab program. Join this members-only network to participate in MyLab discussions with other users.
• FAQ Articles- You can find our “Just the FAQs” on the Articles Tab.
Technical Support:
We provide both students and instructors with 24/7 technical support- click here to visit our 24/7 Support site. Support can be obtained in 4 ways:
• Search Online Knowledge Base
• Chat 24/7 with a Support Representative
• Email 24/7 Help Request Form
• Phone Toll Free • Educator Phone Support available in the U.S., U.S. territories, and Canada from 8AM to 8 PM EST, Monday through Friday: 1-888-433-8435.
• Student Phone Support available in the U.S., U.S. territories, and Canada from 12PM to 8 PM EST, Monday through Friday: 1-800-677-6337.
The Pearson Customer Experience team wants to help you have the best possible teaching experience with your Pearson MyLab, so please do not hesitate to contact us: customerexperience@pearson.com.
Best wishes for the spring term!